Effective Date: September 1, 2024

Empower Payments (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you contact us, visit our website, use our services, or communicate with us by phone, email, or text message.

Information We Collect

We may collect information that you voluntarily provide to us, including:

– Your name
– Business name
– Phone number
– Email address
– Mailing address or service location
– Information about your inquiry or service request
– Messages, call details, and related communication history
– Documents or information you choose to submit to us

If you call a business phone number associated with our missed-call text-back system and the call is not answered, we may send a text message in response to your inbound call. If you reply, we may collect information related to your request, such as the service needed, location, urgency, photos, or other details you choose to provide.

How We Use Information

We may use the information we collect to:

– Respond to inquiries
– Follow up on missed calls
– Provide customer service
– Process service requests
– Communicate by phone, email, or text message
– Improve our services and internal operations
– Maintain records of communications
– Comply with legal, regulatory, and carrier requirements

SMS/Text Messaging

If you provide your phone number or contact us by phone, we may use SMS/text messaging to respond to your inquiry, follow up on missed calls, and provide customer service related to your request.

Message frequency may vary depending on your interaction with us. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

SMS consent is not a condition of purchase.

No Sharing or Selling of SMS Information

We do not sell, rent, or share SMS opt-in data, phone numbers, or SMS consent information with third parties for their marketing or promotional purposes.

We may share information with service providers only as needed to operate our business, provide communication services, process requests, or comply with applicable laws and regulations. These service providers are not permitted to use SMS opt-in data for their own marketing purposes.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Website Data

Our website may use cookies, analytics tools, or similar technologies to understand website traffic and improve the user experience. You may adjust your browser settings to refuse cookies, but some website features may not function properly.

Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may contact us to request that we update or delete certain information, subject to legal and business recordkeeping requirements.

You may opt out of text messages at any time by replying STOP.

Contact Us

If you have questions about this Privacy Policy or our communication practices, please contact us.

Empower Payments
Phone: 877-737-3344
Website: https://empowerpayments.com/contact/